Agreement
These Terms of Service ("Terms") govern your access to and use of the TowerPMS platform, including our website, property management software, guest-facing booking pages, and related services (collectively, the "Service"), operated by TowerPMS ("we," "us," or "our").
By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you are agreeing on behalf of a park, company, or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.
The Service
TowerPMS provides reservation and operations software for outdoor hospitality — RV parks, campgrounds, marinas, glamping sites, and similar properties. Depending on your configuration, the Service may include site and reservation management, folios and billing, guest communications, reporting, a public booking page for your park, and optional integrated payment processing.
We may add, modify, or discontinue features over time. Where a change would materially reduce functionality you rely on, we will make reasonable efforts to notify you in advance.
Eligibility
You must be at least 18 years old and capable of forming a binding contract to hold a TowerPMS account. Staff members you invite must be at least 16 years old. You represent that you operate your park or business lawfully and that the information you provide to us is accurate and kept current.
Accounts & staff access
You are responsible for keeping your login credentials confidential and for all activity that occurs under your account, including actions taken by staff members you invite.
- Assign each staff member the least access they need to do their job, and remove access promptly when someone leaves
- Use a valid email address — we use it for verification, account notices, and security alerts
- Do not share logins between people or create accounts for deceptive purposes
If you suspect unauthorized access to your account, notify us immediately at [email protected]. We may suspend or terminate any account that violates these Terms or that we reasonably believe presents a security or fraud risk.
Free platform & fees
The TowerPMS software is free. There is no subscription, no per-site fee, no per-user fee, and no signup fee. Every feature is included regardless of park size, and this does not change based on whether you use our payment processing.
Our revenue comes solely from optional integrated payment processing, at the rates published on our pricing page. If we increase those rates, we will give you at least 30 days' notice, and your continued use of our processing after the change takes effect constitutes acceptance. You may switch to an external processor at any time.
You are solely responsible for determining, collecting, and remitting any sales, occupancy, lodging, or tourism taxes that apply to your bookings. TowerPMS does not file or remit taxes on your behalf.
Payment processing
If you enable integrated payments, card and ACH transactions are handled by PCI-compliant third-party processing partners. You will need to complete their onboarding and underwriting, and your use of processing is additionally subject to their terms.
- Settlement occurs on the schedule disclosed to you at onboarding
- We or our partners may delay or hold payouts where we reasonably suspect fraud, unusual chargeback risk, or a legal or card-network requirement
- You remain solely responsible for refunds, disputes, and chargebacks, including any associated fees
- You must comply with card network rules and any prohibited-business restrictions imposed by the processor
You may instead use your own processor — Stripe, Square, or any provider you prefer — and run payments outside the Service at no cost to you.
Your data & content
Your park's data is yours. This includes reservations, guest records, site configurations, rates, folios, photos, documents, and anything else you enter into or upload to the Service.
You grant us a non-exclusive, worldwide, royalty-free license to host, store, transmit, and display that content strictly as needed to operate and support the Service on your behalf. We do not sell your data, and we do not use your guest records or operational data for any purpose other than running the Service for you.
You represent that you have the rights to everything you upload, including photographs, logos, and trademarks used on your booking page. You can export your data at any time, and deletion is handled as described in our Privacy Policy.
Reservations & guests
TowerPMS provides software only. The booking or stay agreement is between your park and your guest — you are the merchant of record and the party providing the accommodation.
You are solely responsible for the accuracy of your listings, rates, availability, and site descriptions; for your cancellation, refund, and deposit policies and their disclosure to guests; for compliance with consumer protection, accessibility, and marketing consent laws; and for the condition, safety, and lawful operation of your property.
Guests who book through a TowerPMS-hosted booking page contract with your park, not with TowerPMS.
Park booking pages
If you use a TowerPMS-hosted booking page, we may make it available on a subdomain of towerpms.com or on a custom domain you control. You are responsible for the content you publish there and for maintaining any DNS records or domain registrations required.
We may suspend a booking page that contains unlawful or infringing content, or that is being used in a way that threatens the security or reputation of the Service. Subdomains remain our property and may be reclaimed if your account is closed.
Acceptable use
You agree not to:
- Use the Service for any unlawful purpose, or in violation of any applicable regulation
- Process payments on behalf of any business other than your own
- Submit fraudulent transactions or knowingly misrepresent charges to guests
- Upload content that infringes another party's intellectual property or privacy rights
- Send unsolicited marketing messages to guests in violation of anti-spam or consent laws
- Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure
- Scrape, crawl, or use automated means to extract data from the Service beyond documented interfaces
- Upload malware or otherwise interfere with the integrity or performance of the Service
- Resell, sublicense, or white-label the Service without our written consent
We may remove content, restrict features, or suspend access where we reasonably believe these Terms have been violated.
Third parties
The Service integrates with third-party providers including payment processors, email and SMS delivery services, mapping and channel partners, accounting tools, and hardware vendors. Your use of those integrations is subject to the respective provider's terms, and we are not responsible for their acts, omissions, availability, or pricing. Hardware warranties, where applicable, are provided by the manufacturer and not by TowerPMS.
Intellectual property
The Service — including its software, design, interface, documentation, and the TowerPMS name and logos — is owned by TowerPMS and protected by intellectual property law. Your content remains yours.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service to operate your park for as long as these Terms are in effect. You may not copy, modify, reverse-engineer, or redistribute the Service. If you send us feedback or suggestions, we may use them without obligation or compensation to you.
Availability & support
We work to keep the Service reliable, particularly during peak booking and check-in periods. We do not guarantee any specific uptime unless we have agreed to one in a separate written agreement. Scheduled maintenance will be announced with reasonable advance notice and, wherever practical, performed outside peak hours.
Support is available through our published channels during business hours. You are responsible for your own internet connectivity, devices, card readers, and for having a fallback procedure for taking payments if connectivity is lost.
Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We make no warranty that the Service will be uninterrupted or error-free, or that reports, availability calculations, folio balances, tax figures, or any other output will be accurate or complete. You are responsible for verifying your own financial and operational records.
Limitation of liability
To the maximum extent permitted by law, TowerPMS and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost bookings, lost data, or loss of goodwill, arising out of or related to your use of the Service.
Our total aggregate liability for any claim relating to the Service will not exceed the greater of (a) the amounts you paid us in the twelve months preceding the event giving rise to the claim, or (b) one hundred United States dollars ($100).
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless TowerPMS and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your content, your bookings and dealings with guests, your violation of these Terms, or your violation of any law or third-party right.
Termination
You may stop using the Service at any time, and you may request account closure by emailing [email protected]. We will give you a reasonable opportunity to export your data before closure.
We may suspend or terminate your access if you materially breach these Terms, if a payment partner or legal obligation requires it, or if we discontinue the Service. Where we discontinue the Service, we will give you reasonable advance notice and an opportunity to export your data, except where immediate action is needed to prevent harm or fraud.
The sections covering fees, your content representations, intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.
Governing law
These Terms are governed by the laws of the State of North Dakota, without regard to its conflict of law provisions. Any dispute will be resolved in the state or federal courts located in Cass County, North Dakota, and you consent to personal jurisdiction there.
Before filing any claim, both parties agree to attempt informal resolution by contacting the other in writing at [email protected] and allowing 30 days to resolve the matter.
Changes to these terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a notice within the Service at least 14 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
Contact us
Questions about these Terms? Get in touch:
- Email: [email protected]
- Mail: TowerPMS, Attn: Legal, 4141 31st Avenue South, Suite 1, Fargo, ND 58104
We aim to respond to all legal inquiries within five business days.